Upadeshana

Established in 2009, the Credit Counselling Centre (CCC), known as Upadeshana, is a collaborative initiative between the Sri Lanka Banks’ Association and the Central Bank of Sri Lanka. The Centre was created to support individuals across the country in navigating financial challenges with greater confidence and knowledge.

Upadeshana focuses on two key areas:

• Improving financial literacy
• Supporting individuals in financial distress

Counselling is provided free of charge by specially trained retired bankers. Sessions are offered both one-on-one and in small groups, ensuring a personal and practical approach to financial well-being.

To date, the Centre has supported over 16,000 individuals from across Sri Lanka.